Refund Policy

You consent to the phrases indicated beneath via way of means of putting an order with us. These pointers have been installed region to make certain you have been absolutely aware of our refund and go-back rules and procedures.

These regulations apply to the nation of France.

30 DAYS RETURN POLICY

You may request a return within 30 days of receiving your merchandise due to our 30-day return policy. Your item must be unworn or unused, with tags still attached, in the original packaging, and in the same condition that you acquired it to be eligible for a return. A receipt or other form of evidence of purchase is also essential.

SYSTEM OF RETURN

Please get in touch with us through our email to begin a return. If we agree to your return, we'll email you a return mailing label and instructions on returning your purchase. Unrequested returns of items to us will not be accepted.

How will customers get the return label?

For defective items

Download/print

For customer regret

Download/print

How many days do buyers have to return a product?

30 Days

The product conditions that you accept for returns

New

What is the restocking fee?

No Restocking Fee

How much will purchasers pay for return shipping?

For defective items

No Cost

For customer regret

No Cost

DAMAGED AND INACCURATE PRODUCTS OR ISSUES

For us to investigate and rectify the issue, please inspect your order as soon as you get it and let us know right away if it is broken, or damaged, or if you received the wrong item. If you wish to return your merchandise, get in touch with our mail. Depending on where you live, the time it takes for your returned merchandise to reach you may vary.

EXCHANGES

We only replace anything broken, damaged, an erroneous product, or the wrong size. Please get in touch with us by mail at the address mentioned on our store's website if you need to exchange anything.

RESTOCKING FEE

On returns, there is no restocking fee.

REFUNDS

Once we've received and assessed your return, we'll let you know whether or not the refund was approved. If authorized, the original payment method will be quickly repaid. Please be informed that processing and publishing your refund may take some time on the side of your bank or credit card provider. For information contact us at: contact@randolady.com.

CONTACT INFORMATION:

Trade name: Randolady

Phone number: +33 6 52 46 65 03

Email: contact@randolady.com

Physical address: 18 Rue des Violettes, 37100 Tours, France